Refund Policy

Remember: Pass is billed within your Shopify's billing cycle. This means there may be a final payment due after uninstalling the Kitenzo app. You can read more about how the app billing cycle works on Shopify via their Help Centre: App Charges

The Pass team strives to provide a high-quality experience and value for our users. As such we offer a 14 day free trial and an online Support team who will assist wherever possible.

Once your Pass trial ends you will be charged based on the pricing plan you selected and agreed to when setting up the app. Due to the nature of digital products and services, we do not offer refunds.

If you encounter any issues with Pass, please contact our support team using the Messenger available in the bottom right corner of this page. Alternatively you can email us at support@madebypass.com. We are committed to assisting you and resolving any problems to ensure a satisfactory experience.

To uninstall a Pass app and stop your subscription, please follow the steps in this Article:
How do I Uninstall Sip Subscriptions?

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