How Does Sip Handle Failed Subscription Payments?

Sip Subscriptions automatically retries failed subscription payments to help you recover revenue and keep customer subscriptions active with minimal manual effort.

Why Do Subscription Payments Fail?

Subscription payments can fail for a variety of reasons, including:

• Expired or replaced credit cards
• Insufficient funds
• Temporary bank or network issues

These situations are common and often resolved simply by retrying the payment or allowing the customer time to update their payment method.

How Billing Retry Management Works in Sip

When a subscription payment fails, Sip’s billing retry management takes over based on the settings configured in your dashboard.

Here’s how it works:

Automatic Retries

If a payment attempt fails, Sip will retry the charge automatically according to your configured retry rules. The subscription remains active during this process.

Failed Payment Notifications

When failed payment notifications are enabled, both you and your customer are notified as soon as a payment fails — giving customers a chance to update their payment details before retries are exhausted.

Customizable Retry Settings

You can control:

• Maximum number of payment attempts
• Days between retry attempts
• What happens if all attempts fail (e.g. pause the subscription)

Successful Retry

If a retry attempt succeeds:

• The payment is captured
• A subscription order is created automatically
• No further retries are made for that billing cycle

If All Attempts Fail

If all retry attempts fail:

• The configured action is applied (for example, pause subscription)
• The subscription will not renew again until the customer updates their payment method and resumes it

All failed attempts and retry outcomes are logged and visible in the app.

Example

If your settings are configured as follows:

• Maximum payment attempts: 3
• Days between attempts: 1
• Action after failure: Pause subscription

Sip will:

1. Attempt the initial payment
2. Retry once per day for up to 3 total attempts
3. If one of the retries succeeds, an order is created and retries stop
4. If all retries fail, the subscription is automatically paused

How to Configure Billing Retry Settings in Sip

To manage these settings:

1. Open the Sip Subscriptions app
2. Go to Settings > General

3. Scroll to the Billing attempts section

   Configure:

   • Maximum number of payment attempts
   • Days between retry attempts
   • Action to take if all attempts fail
4. Click Save

If you have questions about billing retries or need help choosing the right settings, feel free to reach out — we’re always happy to help!